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We have failed to match your personal details or case reference number.

Your options are as follows:

• Try again. Ensuring that you have provided the correct personal details or case reference number. This number appears on the fact sheet provided by your Insolvency Practitioner (IP)
• If you are still having trouble you should contact your IP to check that they have provided the Insolvency Service with your correct details. Once your IP has confirmed this has been done try logging in again.
• If you are still unable to access the digital service please contact us.
  Phone: 0330 331 0020 (select option 2)
  Email: redundancypaymentsonline@insolvency.gov.uk